Refund policy

     We highly value customer service and strive to provide excellent service to ensure your satisfaction. And we understand the importance of customer service in establishing and maintaining good customer relationships. Our team is dedicated to assisting and supporting you with any issues or needs you may have.

PART 1: Return & Refund policy

A.We will refund your money in full under the following circumstances.
1.Except for Chinese holidays, 15 days from the date your order has been shipped, the order package is still displayed in transit, you can contact our after-sales service by email service@daikomax.com, ask us for a full refund, we will confirm and refund you in full (including the freight you paid) within 48 hours of business day.

2.When you purchase only one product in your order, if some parts are damaged after you receive the package, causing the whole product to be unusable, please provide a clear picture of the outer package and photos of the details of the damaged parts, contact our after-sales service by email, we will confirm and refund you in full within 48 hours of working day (including the freight you paid).

3.If you want to cancel your order, as long as your order has not been shipped, we will refund the full amount (including the shipping cost you paid).

B.We will give a partial refund under the following circumstances。
If you purchase multiple products in your order and find some products damaged or missing after receiving the package, please provide clear pictures of the outer package and photos of the details of the damaged parts, contact our after-sales service by email, we will confirm and return the money of damaged products or missing products for you within 48 hours of working day.

C.14-Day No Reason Return:
1.If you need to return the product for your own reasons such as dissatisfaction, unwanted, wrong purchase, etc., please return the product and related accessories, packaging, gifts (if any), in good condition without affecting the secondary sales to us within 14 days from the date of signing receipt, and we will refund after confirming the product.
*Since there is no quality problem with the product, you need to bear the return costs.

2.If the product does not conform to the original description of the product in one or more important aspects, please contact us within 14 days from the date of signing for the product, and We will refund or resend after confirmation it.

3.If there are quality problems caused by non-human factors, please contact our after-sales team by email within 14 days from the date of receipt, we will confirm the product after sale, and arrange a refund within 48 working hours.

4.Note on cross-border fees: If the address of your return or reissue package is not the address of the original order, the additional transportation costs (freight, taxes, etc.) incurred will be borne by you.

D. Returns are not available under the following circumstances:
1.Artificially damaged products cannot be returned.
2.Used products cannot be returned.

E. Shipping costs should be covered by the buyer in the following situations:
1.Buyer requested a return due to his or her own reasons (the product has no quality issues)
2.The returned item is not the same as the ordered item.
3.Returning a product that was claimed to be defective but was found to be in working condition by our quality control.
4.The product was damaged during the return process.

PART 2: REPAIR & WARRANTY POLICY

     At present, the products we sell are parts and accessories, which are wear and tear products, do not support warranty and replacement, if there is a quality problem of our products, we will take the initiative to refund in full. If the buyer neglects to buy the wrong product, you must bear the responsibility. In order to avoid this situation, if you have any questions about the product, please contact our pre-sales customer service in the form of email before purchase, we will reply within 24 hours on working days.

If you have any questions about our Shipping Policy, please contact us at email:service@daikomax.com